Privacy Policy Questions Answered
Yes. Go to Account Settings > Close Account, confirm your choice, and we'll anonymize your personal details within 72 hours. Financial records stay on file for 18 months per audit requirements. You can request permanent deletion of specific data anytime, where local law permits.
No. We never sell or rent your data to marketing firms or unrelated third parties. We only share deposit and withdrawal details with payment processors (DANA, OVO, GoPay, QRIS) to settle transactions, and with authorities if required by law.
Your DANA, OVO, GoPay and QRIS transactions flow through encrypted channels. We never store your full card number or bank password — only the transaction reference and amount. Payment processors handle the actual transfer in seconds.
Contact live chat immediately or email our security team. We'll freeze your account, verify your identity by one-time code, and review all recent logins and transactions. If fraud is confirmed, we'll help reverse unauthorized deposits and secure your account.
Yes. Visit Settings > Privacy & Data > Download My Data and we'll send you a file in standard CSV format within three business days. The file includes account details, transaction history and any account notes you've added.
Login records stay on file for 90 days for security audits. Cookies reset when you clear your browser cache or log out. You can disable cookies anytime in your browser preferences, though this may interrupt your session.
No. We only send promotional emails or SMS if you opt in during account setup or update your preferences in Notification Settings. You can unsubscribe anytime with one click, and we'll stop all marketing messages within 24 hours.
